Return & Refund

Return and Refund Policy

Thank you for choosing our products! We hope you are satisfied with your purchase. If you have any issues or are not satisfied with the items you received, please refer to the following return and refund policy.

1. Return Request

• Request Period: You can request a return within 30 days of receiving the item.
• Request Method: Please contact our customer service team via email or hotline, providing your order number and reason for the return.

2. Return Conditions

• Items must be in their original packaging, unused, and undamaged.
• All original tags, accessories, and manuals must be included.
• Certain specific products (such as personal care items, food, etc.) are non-returnable for hygiene reasons. Please check the product description before purchase.

3. Refund Process

• Once your return request is approved, you will need to send the item back to the specified address. Please keep the shipping receipt.
• We will process the refund within 7 business days after receiving the returned item and confirming it meets the return conditions.
• Refunds will be issued to your original payment method, and the time it takes to appear in your account may vary depending on your bank or payment platform.

4. Cost Information

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• If the return is due to our error (such as receiving the wrong item or a damaged product), we will cover the return shipping costs.

5. Contact Us

If you have any questions about the return and refund policy, please feel free to contact us:

• Email: support@gaijaimall.shop

We are here to assist you and ensure you have a satisfactory shopping experience!