FAQS
Frequently Asked Questions (FAQs)
1. How do I place an order?
You can browse our website, select the products you need, click "Add to Cart," and then follow the checkout process to complete your order. Please ensure you provide the correct shipping address and contact information.
2. Can I modify my order?
Once the order is confirmed and processing has begun, we will not be able to modify the order. If you need to make changes, please contact customer service as soon as possible, and we will do our best to assist you.
3. How can I check my order status?
You can log into your account and check the order status in the "My Orders" section. If your order has been shipped, you will see tracking information and the name of the shipping company.
4. What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, Alipay, and WeChat Pay. All payments are processed through a secure payment gateway to ensure your information is safe.
5. How do I apply for a return or refund?
If you are not satisfied with a product, you can apply for a return within 30 days of receiving the item. Please refer to our [Return and Refund Policy](link to return policy page) for detailed information.
6. How do you ensure product quality?
We partner with reputable suppliers, and all products undergo rigorous quality testing. We are committed to providing safe, eco-friendly, high-quality household and cleaning products.
7. Do you offer international shipping?
Currently, we only support domestic shipping. If you need international shipping, please contact customer service for more information.
8. How long does it take for orders to ship?
Order processing typically takes 1-3 business days, and standard shipping usually takes 5-10 business days. The exact time may vary depending on the region and shipping company.
9. What should I do if my order hasn't arrived?
If your order has not arrived within the expected time, please contact customer service, and we will assist you in tracking the order status and resolving the issue.
10. How can I contact customer service?
You can reach our customer service team through the following methods:
- Email:support@gaijaimall.shop
Thank you for your support, and if you have any other questions, feel free to ask!
